A healthcare clinic should always be a safe space for all of the people inside it: from the doctors to the patients, the nurses to the receptionists, and anyone else who might be there.
Some of the people in attendance are there because they are ill or concerned that they might be. The rest of the people there are concerned with the delivery of timely healthcare – so while everyone is entitled to safety, the security of a clinic is of even more acute importance.
Why is it a security concern in a healthcare facility?
People have a tendency to think of a healthcare facility as a center of care and reassurance. It may be hard to understand why there would ever be a need to think about security, but there are more potential flashpoints than you might ever think.
For example, any healthcare facility will be a place where medicine can be requested and distributed. This makes it a potential target for people who might want access to drugs that can be sold on the street for a profit. But while this is a rare occurrence, there are other areas of risk.
Emotions are heightened at all healthcare facilities
Most of the time, the atmosphere in a healthcare clinic waiting room will be some mixture of quiet anxiety and respectful silence; however, there is always the potential for that anxiety to become less quiet. A person who has been told they cannot have an appointment when they want one may become belligerent, for example.
In any healthcare clinic, there will be patients who need help, family members who are concerned for them, and professionals who want to help but are restricted in what they can do. The need for private security investigations often comes when professionals are unable to provide the nature of help the patient expects. Unfortunately, this can cause any tension to spill over into threatening words and actions.
How can private security investigations assist at a healthcare clinic?
Every situation of threat is different in subtle ways. The need for security at a bar serving alcohol is different from the need for security at a healthcare clinic. While the first may require private security contractors to be proactive and unilateral in their response, the need may be different at a medical clinic.
The anger that a patient or family member may show at a healthcare clinic is usually from a position of fear and concern. In fact, it is usually understandable even if not justified. This means that security professionals will usually need to show restraint, respect, and understanding, and discuss matters with all concerned, while at the same time drawing a firm line against any threat of violence.
It is important when running a healthcare facility to acknowledge that the nature of the building presents complications that make a private security investigator’s job more nuanced. Specifically, hiring the right individuals, and potentially outsourcing to a business with particular experience in the field of medical security, is essential in order to get it right.
If you are looking for security personnel for your healthcare clinic, then Main Security And Investigations has your back. To learn more about what we can do to help your place of business, call us today at 281-574-1871.